Office Management

Invest in yourself and gain the confidence to lead. This Professional Series Office Manager course is designed for those who are new to a leadership position within a dealership department, aspire to become a department manager or have accelerated growth opportunities.

Format

  • In-Person: Two days of department-focused training and two separate days of leadership training in the classroom.

    or

  • Live Virtual Classroom: Four 3-hour sessions, spread over two weeks, of department-focused training. Followed by four 3-hour sessions, spread over two weeks, of leadership training.

Self-Paced: Online HR and DMS training included for both format options.

Pricing

$2,995

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Convince Your Manager You Need to Attend

Do you need help attending Professional Series? Download this template letter, edit it and share it with your manager.

How it Works

  • Pick your Office class dates.
  • Also select your Leadership Class dates during registration.
  • Once registered, you'll also gain access to the online HR and DMS training at no additional charge.
  • Receive your certification by completing department course, leadership course, and online HR and DMS training. 
Module - 1
Office Department Training
Learn the Job 
  • Devise reconciliation techniques that address inventory expense.

  • Analyze and understand your financial statements and DMS metrics.

  • Harness positive financial trends and minimize negative trends impacting all departments.

  • Master the three-day closing of your monthly financial statement.

  • Develop best practices for deal processing, RO work flow, parts reconciliation and inventory purchases.

Module - 2
Leadership
Learn to Lead 
  • Adopt DISC as a model of leadership behavior and versatility, facilitating open communication.

  • Utilize problem solving and decision making in conflict resolution.

  • Employ the SMART model to achieve goals.

  • Sharpen your leadership style to motivate your team.

  • Raise productivity through skilled time management and ongoing priority analysis.

Module - 3
Human Resources 
Learn to Build Your Team 
  • Uncover the correlation between people and profit.

  • Develop an effective onboarding program.

Module - 4
DMS Applications
Learn to Find the Data You Need 
  • Harness the power of department 
specific reports.

  • Discover the most impactful functions of 
the DMS.

Watch Professional Series Overview

Watch Professional Series Overview